Have you ever had a month that was a blur?  I would say that May was definitely that month for me.  My son, Jake, graduated from High School, which for those of you with kids who are launching into the “real world” means senior pictures, iconic moments, parties, family gatherings, and a senior trip.  Before heading off to his freshman year at the University of Oklahoma this fall, the senior finale was his graduation trip to Mexico.  I went as a chaperone, along with several other parents, to ensure that all 25 seniors stayed alive and well and got back to the states safely.  Mission accomplished!

Just before the senior trip, I was asked to speak at a leadership conference by one of our global clients.  The topic was Psychological Safety on High-Performing Teams, with around 200 leaders, and the location was Waikiki Beach, Hawaii.  Not bad, right?  I flew directly from Mexico into Honolulu and dived right in with the leadership team.  The agenda was packed full of really great exercises and experiences.  This organization does amazing work saving cancer patients’ lives, so their Noble Purpose is, obviously, incredibly important.  But, as with any company that is publicly traded, has lived through a pandemic, continues to try to get good talent, and is plagued with supply chain issues, they have had their struggles over the last two years.  The great news is they have an incredibly competent leadership team and employee base and are working through those challenges with grit and grace.

As with any client work I am a part of, I did a quick “post-game review” as I flew home from the gorgeous Hawaiian islands.  I reflected on the high points of what really resonated with me from this gathering that other companies and leaders might be able to learn from.  I wanted to share with you today three of my observations:

Spend the money to get your people together.  Like many of you, this company had a “built-up” travel budget for the last couple of years which allowed them to pull out all the stops for this corporate event.  They were able to mix strategic meetings, tactical discussions, get-to-know-you sessions, and intact teamwork with fun events such as a beautiful sunset cruise, amazing food, and a lively luau.  Even with all of that, do you know what the #1 comments were from most people at the conference?  They went something like this…”We needed to get together.  Some of us hadn’t ever even met in person.  The efficiencies that come from 1:1 impromptu discussions will absolutely pay off.  I never understood how my job impacted these other areas of the company so much.  We missed one another. Can we do this every year?  It was fantastic!”
Keep core purpose and core values central in all you do.  Throughout the conference, the main tie back to everything they did was their Core Purpose.  It is a good one!  “We help people with cancer and rare diseases live longer, better quality lives.”  Everything they do drives towards this purpose which is extremely inspiring.  They consistently talked about and tied in their Core Values which essentially are the guardrails of their behavior.  They strive to be extraordinary, they pursue their goals with determination and integrity, and everyone counts.  They made it simple and relevant to the people that dedicate their lives to this company.  The teams had such a blast making a montage of videos representing each of these core values.  At the end of the last day, one of the comments from their board was “I’ve never seen a company as effective as you are in embedding their core ideology into the culture.”
Share the customer’s experiences with employees.  One of the most poignant moments of the conference came when the physicians that actually work with the patients and the patients themselves voiced how the work that these leaders do day in and day out has positively impacted their lives.  The patients did an amazing job painting the picture of what could have happened and what actually occurred thanks to employee efforts.  The team members had tears in their eyes as they listened to how their core purpose has come to life – saving people’s lives.  Some of the various employees (such as sales teams or patient-facing teams) hear these stories often, but they get so busy they neglect to pass on this incredibly inspiring information.  Slowing down to allow this storytelling to become a part of the folklore of the company can create a synergy that drives those going after the goal of healing cancer to go above and beyond.  It can be magical!
So is there anything that resonated for you in these three key lessons?  If so, what can you do to make magic happen for your team or company? I saw the benefits of the focus given to these three initiatives come to life right before my eyes – it was uplifting and I came away inspired.  Keep in mind for your team, it doesn’t have to be a huge initiative…it can be a small tweak here or there that makes a really big change for the better!

 

As Told by Sean Williams, Team Member of Flintco Construction
I opened my eyes slowly as the sun streamed through the cracks of the thin curtains that hung haphazardly over the small window across from my cot.  I moved slowly getting oriented to the new world of Rwanda I had become a part of only a short 18 hours ago.  I could hear the chickens clucking outside under the open window along with the tinkling of laughing children in the distance.  It had been a long 36 hours of travel when we finally arrived yesterday afternoon.

Our Journey In
As I lay there I reflected on how this amazing adventure had come to be.   After our leadership had been introduced to Bridges to Prosperity at a construction industry event, they realized the tie our core values had to their mission, so the decision was made to join in their efforts to build much-needed bridges. The call went out and we had responded, knowing that we could make a big difference in another part of the world. The last few months had been filled with planning meetings, getting various immunizations, gathering donations, and purchasing construction tools and safety gear.  We had just kissed our families goodbye and traveled halfway around the world.  Touching down yesterday in a land where none of us knew the language or how to navigate foreign kiosks and signs was definitely eye-opening!  But as we exited the airport with all of our luggage, tools, and safety gear we were warmly greeted by our driver, Bati, who was transporting our team to the hotel for the night.  With 10 of us and our staff, we somehow squeezed all of us and our gear into Bati’s for a midnight trip through Kigali.  The rest of the evening/night was a blur, as I don’t remember checking into our hotel.  I awoke still tired from the days of travel to find breakfast waiting for us and praying that there would be coffee.  The coffee did not disappoint nor did the breakfast of Shakshuka with freshly made bread.  As our team trickled in for breakfast;  our drivers, who would be helping get to a from the site every day, arrived in two old green Land Cruisers.  As we talked logistics with our drivers, the first priority would be getting to the local market to stock up on food before venturing out to the remote village.  Upon arrival at the local market, with our driver’s assistance, we divided and conquered our list to load up the 10 grocery carts…enough to last the entire two weeks we were here.

It had been a slow 4-hour trek out to the village. As we rolled along, the roads were in pretty good shape for the most part and we had very few cars that passed us.  As we bumped along the driver informed us that Rwanda is called “The land of 10,000 hills” for a reason.  There is not a flat piece of land anywhere in the country… there are hills, there are twists, and there are turns. The country was just gorgeous.  I leaned my forehead on the window just watching the countryside go by simply soaking up the sun.  At that exact moment, our Land Cruiser made a sharp left turn and dropped down into this dirt road.  That’s when things changed, and reality hit.  There had been recent rain and so the rivers were overflowing and a huge body of water was running wild right beside us.  I peered out seeing our tires were barely skimming the edge of the river.  We began the steep climb up on a very rutted dirt road. In the back, we could hear our groceries jostling around and we quickly grabbed onto the “sissy bars” to stay put.  After some time, we came to a clearing with the village spread before us.  We soon began to see what village life is really like…there were village people everywhere hard at work on their daily tasks. We saw women carrying water jugs, men tending to livestock, and children on what looked like recess playing an unfamiliar game.  I was entranced by this whole different way of living day by day with no electricity and being, for the most part, off the grid.

The village of 1,000 people was waiting for us as we squeezed the Land Cruisers through the 12 feet wide entrance into the village. We saw heads pop out from all the thatched roof home doors and windows. They were wide-eyed and looked to be asking what was going on.  Immediately what seemed like the whole village was surrounding us and we carefully stepped out of the vehicle realizing we couldn’t actually communicate due to the language barrier so busily tried to get our gear out as our driver translated what was going on.  The thing I’ll always remember about that moment is the curiosity and wonder each of these groups had about each other.  We knew we were embarking on something both strange and wonderful.  They bustled us through to the 400 square feet home with our gear, clothes, and food. It was tight accommodations. And so we were here!  Exhausted and excited at the same time.  Sleep came fast and this morning I woke to a feeling of wonder that we made it this far. Today we would make our way to the site where we would build a bridge that would so positively impact this village.

Teamwork Made the Dream Work
Everyone in the house is starting to stir and after a quick breakfast, we load up our gear.  None of us know what is ahead of us, but we all have that feeling of intense anticipation.  Although we all work for the same company, before this trip we didn’t know each other at all.  But, we understand (and this falls back on our ethos) why we were here and why we were chosen.  That is our motivation. And the one thing we also know as a Flintco team is that we’re not going to fail.  We are outside our comfort zones, but we are going to make this happen.

What we weren’t aware of was how much we would bond over this experience.  We had little contact with the outside world.  We all worked seamlessly together over the coming two weeks, living our core values, and gaining confidence in our roles and abilities.  Every day we would debrief what went well or didn’t go well.  We laughed and cried together.  We would stay ahead of schedule and begin to integrate into the community.  As the day progressed, the village people would come to rely on us and us on them.

The Village Culture
I will never forget the people of the village. The atrocities that happened in this beautiful country in the 90s hung like a cloud over all of us throughout the trip.  Initially, I noticed they were nervous and a little bit hesitant with us – they honestly didn’t think we were real at first.  But, that first day, as we were all standing on the edge of the hillside talking about the day’s logistics and doing our safety kickoff… we consciously integrated ourselves within the community. We just went and just spread out. There were some strange stares… like what are you guys doing? Why are you standing beside me?  And the crazy thing is, it wasn’t anything we had talked about doing before it happened it was totally intuitive!

Our first day on the ground was awkward. Initially, we used a lot of nodding and very little speaking. As an entire group, we immediately got into a great rhythm.  I noticed early on that the villagers would look over and see that we were working hard and doing good kinds of things.  This definitely helped with the trust!  By the second day, they knew we were in it until the end…we were all in to help them.  We got to know them and what their names were, who their family was, were able to say simple words like hello, and started to learn more of the language. They learned a little English and we learned a little Rwanda!  We were part of beautiful ceremonies, played their sports, and ate the meals they offered. By the end we had friends.

The Bridge is Built!
As for the noble purpose of why we were here – it was all about saving lives by building the Bridge. We listened to story after story about the loss of about 10 people a year trying to cross this bridge. They basically had only a log to cross this river. The new bridge ended up being 90 meters…It’s basically the length of a football field.  Imagine walking down an incredibly steep hill for half a mile to get down to the log and shimmying across to see family members, getting medical care, fetching food and water…all that is solved now with a beautiful bridge!

Upon completion of the bridge, there was an amazing celebration.  There was singing to bless this monumental accomplishment. It was incredibly powerful.  They had the tribal members, leaders in the community, and everyone that helped speak about the bridge.  They spoke of the importance to the community and everyone who was there took an initial walk over the bridge to christen it. What those 100+ people walking across the bridge meant was that it was safe to use, and everyone was meant to celebrate.  The singing, the dancing, and the gratitude expressed by this beautiful group of people… were inspiring.

Cristina’s Take
What an incredible story of a newly established team (Flintco, Bridges to Prosperity, and the Rwandan people) working so well together!  Can you think of a time when you worked on a team that seemed to flow effortlessly?  Reflecting on it, humanity’s greatest accomplishments have resulted from team efforts. No one is an island; people everywhere survive and thrive by pulling together. Ironically, however, organizations are finding it harder, not easier, to build successful teams. Numerous studies show that only 20% of teams are considered high performing.  This is especially true in fast-paced 24/7 global teams that are constantly switching across functions.

What we see so much of the time in our work with teams is that there is a “Professional Culture Clash”.  Different areas in an enterprise tend to approach a common project or initiative very differently as it relates to jargon, timelines, and approach to the work.  Sometimes this might be due to different skill sets and personalities that, if channeled effectively, might result in diversity in thinking…which is positive! However, so much of the time there is actually a “Scarcity Mindset” which is where people on the team feel as though they are competitors on the same team…which is not a positive! So, what made this Flintco team so successful?  I believe so much of it had to do with two things:  Alignment around core values and evidence of psychological safety.

  1. Alignment on Core Values. Values are powerful business imperatives that provide insight into a company’s impact and direction. Values need to resonate on a deep level with employees and leadership to be effective components of day-to-day decision-making — not being stagnant and only displayed on office walls or coffee mugs. They are the filters that help guide all our actions and behaviors.  Flintco’s core values are firmly embedded in its Ethos and in its culture.  They are committed to the success of the overall team, they believe mediocrity is not acceptable, and they stand by the fact that they will positively impact other communities with their knowledge and skills.  This absolutely shined through when you think about how core values drive behavior on a team – they came in clutch for this team!  Question:  Does your organization live and breathe your core values?
  1. Evidence of Psychological Safety.  Psychological safety is the climate of the team in which one believes that you can speak up…essentially it is permission for candor.  It is foundational to have psych safety on a team to ensure the best decisions are made, mistakes are noticed and corrected, and innovation flourishes.  Typically, people don’t speak up if they feel what they have to say won’t be received well.  It is something called “Discounting the Future” where the potential humiliation of the here and now is more significant than the potential for harm in the future for not speaking up.  What was remarkable about this trip was that psychological safety was almost immediately established based on the trust established by actions taken across all three groups.  The reason it happened quickly was after a couple of days of working together it was apparent that people were competent, they would follow through on what they said they would do, they had each other’s back, and they authentically cared.  The four key components of trust.  Question:  Can you say that there is trust and psychological safety established on your team?

If the answer to both of those final questions above was “Not Sure” or “No,” then I encourage you, dear readers, to immerse yourself in the literature of Simon Sinek or Amy Edmondson’s work.  These two gifted researchers and authors will take you a long way on the journey of embedding these two important realities in your team culture.  As always, at Steople. we are here as well to talk through any questions you have in building the type of team Flintco lead in Rwanda. Have a great rest of your week!